Terms and Conditions

General Information

All Products sold through the Noel & Whisky website are subject to these Terms & Conditions. By using this Website, whether as a guest or registered user, you confirm and affirm that you have read, understood and agreed to be bound by the Terms & Conditions in the form in which they appear at the time you are using the Website. By agreeing to the Terms & Conditions

 

Noel & Whisky and its Management reserves the right to revise, amend, withdraw or make changes to these terms and conditions in part or in whole at any time with or without prior notice to its users. All revisions, amendments, withdrawals or changes shall be effective immediately once they are posted on the Site.

 

 


Indemnity

By using the Noel & Whisky website, you agree to indemnify Noel & Whisky and its staff against any and all claims, demands, or liabilities (including any legal fees and cost) that are made by any third party due to or raising from your use of the site and/or your breach of the Terms & Conditions.

Noel & Whisky will try our best to publish only accurate materials and information on the website. Should any materials and/or information found to be inaccurate, please inform our staff at 90221347 or email to orders@noelwhisky.com and we will gladly rectify it. Please be ensured that all misrepresentations are not done to deceive or cheat.

Noel & Whisky will not be held liable for any harm, damage, injury or expense which may result from the products purchased or information posted on the Noel & Whisky website.

 

Account Creation

The Customer must be over 18 years of age, and shall complete the registration process according to the requirements as stated on the Noel & Whisky website.

 

He/she is required to provide personal information including name, current and valid e-mail address, billing address, delivery address (if different), and contact phone number. contact details and other information that is otherwise not publicly available during the registration of an account on the Website or in the course of using the Services.

 

The Customer warrants and certifies that the personal information he/she is required to provide is at all times true, accurate, current and complete. All personal information provided by customers will be stored safely and securely. The information provided will not be disclosed, sold, shared or rented to third parties or organizations for commercial purposes or any other purposes undisclosed within the Terms and & Conditions.

 

Noel & Whisky reserves the right to cancel any unverified or inactive account or an account that is found to have inaccurate information, or if it is determined to be compromised or used for fraudulent purposes.

 

The Customer agrees to the use of his/her personal information for the purposes of Noel & Whisky in providing its Services to him/her. Such use of personal information shall be in accordance with the Terms & Conditions. The Customer may not transfer his/her account or account login/password to any other person.

 

 

Security

The account password created by the Customer should be unique and kept secure. The Customer is entirely responsible for maintaining the confidentiality of the information provided when registering an account. The Customer agrees to limit the access of the account to himself/herself only, and take all reasonable measures to ensure the confidentiality of the account password used to access the Services.

 

As the account can only be accessed by the Customer, it is agreed that the Customer will be responsible for all activities that occur under the account. If the Customer becomes aware of or suspects any unauthorized use of the account or theft of password or account information, he/she should notify Noel & Whisky immediately.

 

The Customer consents to disclose all personal information provided to all staffs of Noel & Whisky including home delivery personnel, and consents to Noel & Whisky use of such information provided for the purposes of his/her use of the Services.

 

 

Products

Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number. If, for whatever reason, we cannot process your order, we will call you on the phone number that you have provided during registration of an account.

 

 

Orders

Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number. If, for whatever reason, we cannot process your order, we will call you on the phone number that you have provided during registration of an account.

 

If a product is Out of Stock, we will contact you to advise you on the expected waiting time and make necessary adjustments to the order. We would also be happy to make alternative recommendations of which price will be adjusted accordingly.

 

 

Delivery Information & Charges

Delivery is free for all orders within Singapore other than for Purely Adoptions items or otherwise stated. As the sale of Purely Adoptions Products is for the contribution towards Animal Rescue, we are unable to provide a complimentary delivery service unless these products are purchased together with Noel & Whisky Merchandises or if there is a minimum purchase of $50 Purely Adoptions items. Delivery charges for Purely Adoptions items will be charged at $5.

We deliver to all places in Singapore, including Sentosa. All packages are delivered by our own crew or by dispatch companies that we engage. We endeavour to have all orders dispatched within 3-5 working days from the day of which you submit your orders. Orders placed after 8am on Friday, Saturday and Sunday, will be processed on next Monday.

Delivery must be acknowledged by the Customer or his/her authorized recipient on Noel & Whisky delivery invoice. The Customer should ensure that an authorized recipient is present at the delivery address during the selected time slot to receive the delivery, failing which we reserve the right to charge a re-delivery fee for each subsequent trips. Alternatively, customer can choose to self-collect their items from our warehouse located at 196 Pandan Loop #06-16 Pantech Business Hub S128384. Please contact our Delivery Service Officer at 90221347 2 days in advance prior to collection.

Should any Product in the Customer’s order be unavailable for any reason, our Delivery Service Officer will contact the Customer to arrange for an alternate delivery timing or change of order.

Variation / Cancellation of Order

The Customer may vary or cancel the order up to 48 hours before the scheduled delivery for all items except Repacked food. A minimum 72 hours notice is required for amendments or cancellation of repacked food as we require more time to prepare the item.

 

No cancellation fee will be imposed for Customers who compel by the timeline. After the stipulated time, Noel & Whisky will impose a cancellation fee subjected to discretion of Noel & Whisky Management for each order cancelled or amended.


Any amendment of order is subjected to the stock availability.

Subject to the Customer's consent, should any products ordered by the Customer be unavailable, Noel & Whisky may substitute it with another similar. The final order amount charged to the Customer will be adjusted accordingly for any price difference. However, Noel & Whisky reserves the right not to replace the unavailable Product.

 

No substitution will be made for unavailable products without prior consent from the Customer and a credit adjustment for the unavailable product will be made accordingly.

Noel & Whisky reserves the right to not accept orders of any Product that may have been presented wrongly or inaccurately on the Website. The decision to honour any price discrepancy is solely at Noel & Whisky discretion and its decision shall be final.

The prices reflected on the Website are subject to change at any time. However, the final cost of the Product(s) including all applicable delivery charges, taxes and duties is quoted before the Customer confirms his/her order. Once the Customer completes the online order, it is deemed that the Customer has acknowledged and fully accept the final price.

Exchange Policy

Customers are strongly advised to check their items at the time of delivery to avoid any possible dispute. All Products leaving Noel & Whisky warehouse have been checked for quality, quantity and sizing accuracy.

 

However, in the event that the items received is defective, incorrect or not to your liking, Noel & Whisky will offer a 1-for-1 exchange. Customer must report to Noel & Whisky at 90221347 or email to order@noelwhisky.com within 7 working days of delivery of the order and our Delivery Service Officer will assist you in processing product exchange. The exchange is subjected to stocks availability. In the event that there are no available stocks, we will offer a credit refund instead.

 

Customer must present the item in its original condition with its original packaging alongside the original payment invoice. All exchange or refunds will be done at our Noel & Whisky Warehouse located at 196 Pandan Loop #06-16 Pantech Business Hub Singapore 128384.

 

Please note that the following items are strictly non-exchangeable or refundable:

  •          Wearables
  •          Repacked dry food
  •          Customized items
  •          Sale items
  •          Sponsored items

 

Noel & Whisky reserves the right to collect products that was delivered to the Customer by mistake and Customer shall be obliged to return such items that was not part of the order.

 

Noel & Whisky shall not be further liable for any damage, loss or inconvenience suffered arising from any discrepancy of our merchandise.

Payment

Payment for purchases on this Website is to be made via Bank Transfer, PayPal or Cash on Delivery. PayPal is a secure payment channel where the Customer’s financial data, such as credit card and account numbers, are not revealed to Noel & Whisky. PayPal also employs SSL technologies and a series of security procedures to protect the Customer’s information and enable secure online shopping. By using PayPal, the Customer is also protected from any unauthorised transaction.

After the checkout process, PayPal will carry out a standard pre-authorization check on the Customer’s payment card to ensure that there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorization check has been completed and payment has been received. The Customer’s card will then be debited. The Customer acknowledges that Noel & Whisky has no control of or responsibility over PayPal or any other payment method, and hence cannot guarantee the service level of the payment method. To ensure proper payment, the Customer is solely responsible for providing and maintaining accurate contact and payment information associated with his/her account with Noel & Whisky.

 

If Bank Transfer Payment Method is chosen, Customer will be required to transfer the amount stated in the confirmation email to our DBS Current Account: 003-938117-4. Customer is to do so within 24 hours and send a photo evidence of the bank transfer together with the username or order number to 90221347 or orders@noelwhisky.com. Upon confirmation, our Delivery Service Officer will contact you to confirm the schedule of delivery. Failure to transfer within 24 hours will be deemed as a void of your order and your order will be cancelled.

The Customer agrees to pay all applicable taxes or charges imposed by any government entity in connection with the purchase of goods and/or products. If taxes are required to be paid, Noel & Whisky is entitled to invoice the Customer for such charges and all costs incurred by Noel & Whisky in the processing of the order.

 

In the event of disputes with regards to pricing, products, or any other matter, Noel & Whisky Management reserves the right to solve it at its own discretion. Noel & Whisky reserves the right to amend, refuse, or cancel at any time, terms & conditions, promotions, notices and orders in the event of dispute or if we are unable to fulfil them.

 

Trademarks & Copyrights

All materials on Noel & Whisky website, inclusive of (but not limited to) text, images, site design and logs are property of the owners of noelwhisky.com and or their respective owners. No content, part of whole, on the site may be reused, distributed or modified in any form without prior permission. Any person or persons found to have used noelwhisky.com’s material may be charged under the Singapore law.

 

 

Public User Submission

Noel & Whisky is not responsible for any materials submitted by the Customers to the public areas of this website. Any or all materials submitted by Customers are not endorsed, reviewed or approved by Noel & Whisky. Noel & Whisky reserves the right to remove any material without prior notice if it is found that the contents of the uploads bear the following intention of:

 

  1.      Defaming, abusing, harassing, threatening Noel & Whisky’s staff, users or third parties
  2.      Publishing, posting or distributing any defamatory, indecent or unlawful materials
  3.      Publishing, posting or distributing materials containing marketing or promotional material and/or information intended to solicit business
  4.      Posting or uploading files that contain virus, worms, key-loggers or any similar software or programs that may damage Noel & Whisky and/or any users or third party’s computer and/or network.

 

All non-personal information posted on the public areas of noelwhisky.com is on a non-confidential basis. Noel & Whisky reserves the right to use, reproduce, edit or duplicate all such information freely for whatever uses.

 

 

Reviews

Noel & Whisky is not responsible for any materials submitted by the Customers to the public areas of this website. Any or all materials submitted by Customers are not endorsed, reviewed or approved by Noel & Whisky. Noel & Whisky reserves the right to remove any material without prior notice if it is found that the contents of the uploads bear the following intention of:

 

 

Trademarks & Copyrights

All materials on Noel & Whisky website, inclusive of (but not limited to) text, images, site design and logs are property of the owners of noelwhisky.com and or their respective owners. No content, part of whole, on the site may be reused, distributed or modified in any form without prior permission. Any person or persons found to have used noelwhisky.com’s material may be charged under the Singapore law.